Frequently Asked Questions
🚚 Delivery
Do you deliver across Pakistan?
Yes — we deliver to all major cities and towns including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, Bahawalpur, and beyond.
How long does delivery take?
Standard delivery takes 2–5 business days depending on your location.
Is delivery free?
Yes, delivery is completely free on all orders.
💵 Payment
Do you offer Cash on Delivery?
Yes! We offer Cash on Delivery (COD) on all orders. Pay only when your watch arrives at your door.
Can I pay online?
Yes — we also accept bank transfer and card payments at checkout.
📦 Orders
How do I place an order?
Simply add a watch to your cart and checkout. You can also WhatsApp or call us to place an order directly.
How will I know my order is confirmed?
Our team will call or WhatsApp you within 24 hours to confirm your order and delivery address.
🔄 Returns & Exchange
What is your return policy?
We offer a 7-day return and exchange policy from the date of delivery. The watch must be unused and in its original packaging.
How do I start a return?
WhatsApp or call us with your order details and reason for return. We'll arrange a pickup.
⌚ Product
Are the watches original?
Absolutely. Every Cosmos watch is 100% original and quality-checked before dispatch.
Do the watches come in gift packaging?
Yes — every order is packed in premium gift-ready packaging at no extra cost.