Terms & Conditions

Introduction

Welcome to Cosmos. These Terms & Conditions govern your use of our website and services. By using this website, you agree to comply with and be bound by these terms.

If you do not agree with any part of these Terms & Conditions, please discontinue the use of our website immediately.

Cosmos reserves the right to modify, update, or remove portions of these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon posting. Continued use of the website constitutes acceptance of the revised terms.

Returns & Exchange Policy

We accept returns and exchanges only for products received in damaged, defective, or incorrect condition.
Any complaint regarding a damaged or incorrect product must be reported within 24 hours of delivery.
Products must be returned unused, with original packaging, tags, accessories, and manuals (if applicable).
Refunds or exchanges are subject to inspection and approval by our team.
Products damaged due to misuse, negligence, or normal wear and tear are not eligible for return or exchange.
Shipping charges are non-refundable unless the error was caused by Cosmos.
Cosmos reserves the right to reject returns that do not meet the above conditions.

Using Cosmos

Users must be at least 18 years of age or have permission from a parent or guardian.
You agree to provide accurate and complete information when placing orders or creating an account.
You are responsible for maintaining the confidentiality of your account credentials.
Unauthorized use of another person's account is strictly prohibited.
Cosmos reserves the right to suspend accounts, cancel orders, or refuse service where necessary.
Users may not upload or share content that is unlawful, abusive, misleading, defamatory, harmful, or violates any applicable laws.

Orders & Order Confirmation

All orders are subject to product availability and confirmation.
Cosmos reserves the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or other legitimate reasons.
In some cases, we may contact customers for order verification before dispatch.
High-value orders may require partial or full advance payment before processing.

Product Information

We strive to ensure that product descriptions, specifications, images, and prices are accurate.

However:

Product colors may slightly vary due to screen settings and lighting conditions.
Minor variations in packaging may occur.
Errors in descriptions or pricing may occasionally occur and can be corrected without prior notice.

Pricing & Payments

All prices displayed on the website are listed in the applicable currency and may include applicable taxes unless stated otherwise.
Prices may change without prior notice.
Payment must be completed using approved payment methods available on the website.
Cosmos reserves the right to refuse or cancel transactions suspected of fraud or unauthorized activity.

Shipping & Delivery

Delivery times provided are estimates and may vary based on location and courier operations.
Cosmos is not responsible for delays caused by weather conditions, courier issues, strikes, or events beyond our control.
Customers must provide accurate shipping information. Cosmos will not be responsible for delays caused by incorrect addresses.

Intellectual Property

All content available on Cosmos, including:

Logos
Product images
Website design
Graphics
Text
Icons
Product descriptions

is the property of Cosmos or its respective licensors and is protected by intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

Privacy & Data Protection

Customer information is collected and processed in accordance with our Privacy Policy.

We do not sell, rent, or share customer information with third parties except where required to process orders, provide services, or comply with legal obligations.

Promotions & Offers

Promotional offers are subject to availability and may be modified or withdrawn at any time.
Discount codes cannot be combined unless specifically stated.
Cosmos reserves the final right to interpret and resolve any disputes related to promotions and special offers.